TECHNICAL SUPPORT
THE TECHNICAL SUPPORT DEPARTMENT SUPPORTS CUSTOMERS
WITH AN ACTIVE MAINTENANCE CONTRACT
MONDAY TO FRIDAY, 9AM-5PM
ALL ACTIVE APPLICATION MAINTENANCE CONTRACTS
ENSURE THE SMOOTH OPERATION OF THE PROGRAMMES BY:
ACCESS TO THE LATEST VERSIONS & UPGRADES
PROVIDING PHONE & ONLINE SUPPORT
CHANGES ON THE TAX REGULATIONS (ONLY FOR VORTEX CM)
THE FOLLOWING IS NOT COVERED BY
MAINTENANCE CONTRACTS:
ON-SITE SUPPORT
UPGRADE TASKS, SETTINGS CHANGES, CONFIGURATION CHANGES
NEW INSTALLATIONS, NEW CUSTOMIZATIONS & NEW TRAINING
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