Monitor all incoming requests on a single screen, highligting statuses with a color indication.
View all properties related to a Ticket
Assign a Ticket to a department or to a specific operator to handle it
Email reply for each ticket through an embedded email editor of Vortex HT
Fast and easy retrieval of all historic log for each ticket per user including comments
Monitor the total time resolution for each ticket with color indexing in case of violating the maximum time alllowed
Design dynamic statistical reports with graphs for each ticket per perioed, customer, operator, status and resolution time
Username and Password required to enter the applicati
Select of the product for which a request will be created. Set the priority, add the Request Subject, descbribe the request and submit the ticket
View of past requests with all the necessary information along with their comments. Option to export list to an Excel or PDF file
Tamani Arts Offices Tower, Office# 1923, Business Bay
Dubai-UAE
P.O. Box 24051
T +971 4 554 5149
www.danaos-vortex.ae
