HT INTERFACE
TICKET & REQUESTS SCREEN

Monitor all incoming requests on a single screen, highligting statuses with a color indication.

TICKET DETAILS DISPLAY

View all properties related to a Ticket

TICKET ASSIGNMENT TO OPERATOR

Assign a Ticket to a department or to a specific operator to handle it

EMAIL REPLY

Email reply for each ticket through an embedded email editor of Vortex HT

TICKET HISTORY LOG

Fast and easy retrieval of all historic log for each ticket per user including comments

TICKET RESOLUTION TIME

Monitor the total time resolution for each ticket with color indexing in case of violating the maximum time alllowed 

STATISTICS & REPORTS

Design dynamic statistical reports with graphs for each ticket per perioed, customer, operator, status and resolution time

WEB PORTAL LOGIN

Username and Password required to enter the applicati

TICKET CREATION SCREEN

Select of the product for which a request will be created. Set the priority, add the Request Subject, descbribe the request and submit the ticket

TICKET HISTORY SCREEN

View of past requests with all the necessary information along with their comments. Option to export list to an Excel or PDF file 

Tamani Arts Offices Tower, Office# 1923, Business Bay
Dubai-UAE
P.O. Box 24051
T +971 4 554 5149

www.danaos-vortex.ae


www.danaos-vortex.ae

 
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