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A SEAMLESS AND OMNICHANNEL SOLUTION
TO HANDLE CUSTOMER ISSUES EFFECTIVELY

 

A HelpDesk & Ticketing system for submitting and managing customer requests either for support, sales or accounting issues. Each request creates a "ticket", a case, which is allocated to an operator for further arrangements, while allows customers to monitor online the progress of their requests.
Once the ticket has been resolved, the customer has the ability to rate the quality of service provided as well as the management to produce the necessary statistics.

 
BENEFITS
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EASY MONITORING
OF REQUESTS

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AGILITY FOR
YOUR ORGANIZATION

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EFFICIENCY
FOR AGENTS

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CONVENIENCE
FOR CUSTOMERS

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COST
REDUCTION

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DYNAMIC
STATISTICS

FEATURES
FUNCTIONALITIES
How Vortex HT works
USER INTERFACE
TICKET & REQUESTS SCREEN

Monitor all incoming requests on a single screen, highligting statuses with a color indication.

TICKET DETAILS DISPLAY

View all properties related to a Ticket

TICKET ASSIGNMENT TO OPERATOR

Assign a Ticket to a department or to a specific operator to handle it

EMAIL REPLY

Email reply for each ticket throught an embeded email editor of Vortex HT

TICKET HISTORY LOG

Fast and easy retrieval of all historic log for each ticket per user including comments

TICKET RESOLUTION TIME

Monitor the total time resolution for each ticket with color indexing in case of violating the maximum time alllowed 

STATISTICS & REPORTS

Design dynamic statistical reports with graphs for each ticket per perioed, customer, operator, status and resolution time

Tamani Arts Offices Tower, Office# 1923, Business Bay
Dubai-UAE
P.O. Box 24051
T +971 4 554 5149

www.danaos-vortex.ae


www.danaos-vortex.ae

 
Vortex © 2021. All rights Reserved. | Created by Concept Maniax & ARTIFIEDWEB
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