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A SEAMLESS AND OMNICHANNEL SOLUTION
TO HANDLE CUSTOMER ISSUES EFFECTIVELY

 

A HelpDesk & Trouble-Ticketing system for submitting and handling Customer requests either for support, sales or accounting issues. Each request creates a "Ticket", a Case, which is allocated to an operator for further arrangements and escalation, as required, while allows Customers to monitor the progress of their requests, online.

Integrated with all the other VORTEX Suite applications, VORTEX HT assists in the expediet Ticket resolution, while the Customer has the option of rating the
Quality-of-Service provided and the Management to generate the necessary statistics and KPIs via dynamic reports.

BENEFITS
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EASY MONITORING
OF REQUESTS

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AGILITY FOR
YOUR ORGANIZATION

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EFFICIENCY
FOR AGENTS

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CONVENIENCE
FOR CUSTOMERS

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COST
REDUCTION

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DYNAMIC
STATISTICS

FEATURES
FUNCTIONALITIES
How Vortex HT works
USER INTERFACE
TICKET & REQUESTS SCREEN

Monitor all incoming requests on a single screen, highligting statuses with a color indication.

TICKET DETAILS DISPLAY

View all properties related to a Ticket

TICKET ASSIGNMENT TO OPERATOR

Assign a Ticket to a department or to a specific operator to handle it

EMAIL REPLY

Email reply for each ticket through an embedded email editor of Vortex HT

TICKET HISTORY LOG

Fast and easy retrieval of all historic log for each ticket per user including comments

TICKET RESOLUTION TIME

Monitor the total time resolution for each ticket with color indexing in case of violating the maximum time alllowed 

STATISTICS & REPORTS

Design dynamic statistical reports with graphs for each ticket per perioed, customer, operator, status and resolution time

Tamani Arts Offices Tower, Office# 1923, Business Bay
Dubai-UAE
P.O. Box 24051
T +971 4 554 5149

www.danaos-vortex.ae


www.danaos-vortex.ae

 
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