A SEAMLESS AND OMNICHANNEL SOLUTION
TO HANDLE CUSTOMER ISSUES EFFECTIVELY
A HelpDesk & Trouble-Ticketing system for submitting and handling Customer requests either for support, sales or accounting issues. Each request creates a "Ticket", a Case, which is allocated to an operator for further arrangements and escalation, as required, while allows Customers to monitor the progress of their requests, online.
Integrated with all the other VORTEX Suite applications, VORTEX HT assists in the expediet Ticket resolution, while the Customer has the option of rating the
Quality-of-Service provided and the Management to generate the necessary statistics and KPIs via dynamic reports.
EASY MONITORING
OF REQUESTS
AGILITY FOR
YOUR ORGANIZATION
EFFICIENCY
FOR AGENTS
CONVENIENCE
FOR CUSTOMERS
COST
REDUCTION
DYNAMIC
STATISTICS