Display in one screen of all necessary information required by each user

Display of customer tab

Entry of customer sites in map view, contact information, operating hours, task history, contacts and notes

Product entry screen per site. Display of product task history, images, contracts, detailed characteristics and specifications

Products & attributes assigned to each site, colour-coded by product category. Customer search based on the site and/or the product

Creation of work order to be assigned to a technician. Display of customer data and product information. Selection of technician availability with a warning display when exceeding SLA limits, company operating hours, customer operating hours. Customer and technician notification option via SMS or Email

Display of assigned appointments by technician and by date. Colour coding per appointment and site display in map view

Display of current technician location and route followed

Detailed task list with a colour-coded status for each customer, technician, product & service

Display of the problem description and the steps taken to resolve it. Display of travel start time and task start and end time. Display of spare parts used and services provided during the technician's visit. Display of measurements, internal communications, photographs taken during the visit and expense report

Technician Visit Form print option and email delivery to customer. Display in PDF format of all tasks and arrangements for the visit

Daily/weekly/monthly calendar per technician with a colour-coded status indication

Generation of dynamic reports and print lists in real time. Product chart per facility, visit chart for the previous month/quarter/semester/year

Generation of dynamic reports and print lists in real time. Product chart per facility, visit chart for the previous month/quarter/semester/year

Colour-coded display of tasks above and beyond the SLA and detailed information on the Technical Department's response times

Display of technicians’ score and quality assessment chart

Username and Password required to enter the application

Selection of the site (branch) for which a request will be created

Selection of the product for which a request will be created. Addition of text and problem description

Display of requests list with all the necessary information such as Site, Date, Service, Technician, Time Spent, Status. Option to export list to an Excel or PDF file and evaluation of the technician by the customer

Check-in & check-out times, technician checklist during the visit, actions-comments by the technician and photos taken during the appointment

Username and Password required to enter the application

Display of information such as work order status, customer, site, service to be provided, date, time and address. Display of work orders in map view, Manuals display and Save option. Work order accepted or rejected option

Entry of date & time of scheduled visit, technician check-in & check-out date & time. Display of technician checklist for implementation during the visit. Activity description and technician comments field. Internal communication (technician-company) description field

Job completion sign off by the customer. Save ‘Before and After repair’ images option. Addition/modification of site attributes and products

Display of work orders in calendar view including the option to change dates

Limit set by external partners on the number of work orders they can handle per selected time period