Comprehensive follow-up procedure for projects and tasks allowing for the immediate information and better organisation of the Technical Department.
Detailed entry of products installed at each customer per category and subcategory and quick search.
Automated task assignment procedure to the most appropriate technician to ensure a quick and effective response.
Easy tracking of scheduled visits in map view and colour-coded status indicators.
Electronic Visit Form with the customer's signature filled in using a mobile device or tablet, automatic update of the Back Office and delivery to the customer in PDF format.
Comprehensive view of customer contracts including the duration, value and type of contract.
Maintenance plan creation and task monitoring in specific or custom time intervals
Management of customer equipment guarantees and tracking of guarantees that require renewal.
Management and supervision of recurring tasks, periodic checks and maintenance works to facilitate the Technical Department’s daily operation.
Map view of all external appointments with optimal routing and a GPS navigation option.
Logging and tracking of staff leaves for a better allocation of resources.
Real-time exchange of information and data between technicians and the dispatcher.
Management and archiving of the Technical Department's incoming emails in order to monitor the status of pending issues at all times.
Calendar view of all planned and pending technician tasks on a daily, weekly and monthly basis.
Task execution by external partners with access only to the information on the assigned task.
Various dynamic management reports to better evaluate results and draw useful conclusions.
Integration with other systems (CRM, ERP) for a two-way data and information exchange.
Specialised portal in which customers can create a new ticket as well as monitor the progress of their requests.
Access to company procedures and technical department manuals with an easy search feature.
Personalised access of users (username-password) to the information and processes relevant to them.
Terms and Conditions
Tamani Arts Offices Tower, Office# 1923, Business BayDubai-UAEP.O. Box 24051T +971 4 554 5149www.danaos-vortex.ae